Returns + Exchanges

• What is the return policy?

  We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  All sale items are FINAL SALE and ineligible for return or exchange without exception.

  To start a return, you can contact us at Info@mayamarjewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  You can always contact us for any return question at Info@mayamarjewelry.com.

• What is the exchange policy?

  We have a 30-day exchange policy.

  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  
  

  START RETURN: https://mayamarjewelry.com/a/return

• What do I do if my jewelry is defective or if I received the wrong item?

  Please inspect your order upon reception and contact us immediately at Info@mayamarjewelry.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.